Job Title: Spanish Bilingual Customer Service Representative

Campaign: Banking and Finance

Location: Bridgetowne Blvd, Quezon City

Work Schedule: Shifting schedule (details to be discussed)

Salary Range: Up to ₱100,000 

Role Overview

We are looking for a Spanish-English Bilingual Customer Service Representative to support customers in the banking and finance (mortgage) sector. The role focuses on delivering high-quality voice support while ensuring compliance with company policies and industry regulations.

Non-Negotiable Requirements

• Spanish proficiency (spoken and written)
  
   


• At least 2 years of BPO Spanish voice support experience
  
   


• Strong English communication skills
  
   

Qualifications

• Grade 12 / High School Graduate (any field)
  
   


• Minimum of 2+ years voice experience in bilingual (English–Spanish) support
  
   


• Strong verbal and written communication skills
  
   


• Ability to understand and respond appropriately to complex customer situations
  
   


• Experience or familiarity with mortgage products, loan terminology, or home buying process is an advantage
  
   


• Excellent problem-solving and customer-handling skills with empathy
  
   


• Detail-oriented with high accuracy in documentation and data entry
  
   


• Ability to multitask and work efficiently in a fast-paced environment
  
   


• Willingness to work flexible schedules, including evenings, weekends, and holidays
  
   


• Proficiency in CRM tools and MS Office applications
  
   

Job Responsibilities

• Handle bilingual (English and Spanish) voice interactions with customers regarding mortgage products, services, and account information
  
   


• Provide accurate information on mortgage options, interest rates, loan terms, and related inquiries
  
   


• Assist customers with online platforms and self-service tools (account setup, payments, document submission, etc.)
  
   


• Collaborate with internal teams to resolve complex issues and escalate cases when needed
  
   


• Ensure all interactions comply with company policies and industry regulations
  
   


• Maintain detailed and accurate records of customer interactions using the CRM system
  
   


• Identify opportunities for upselling or cross-selling relevant mortgage products
  
   


• Stay updated on product changes, industry trends, and company policies
  
   


• Participate in training programs to continuously improve product knowledge and customer service skills
  
   


• Contribute positively to team collaboration and overall customer satisfaction