GRATITUDE INC., established in 2004, is an ISO 9001: 2008 Certified Company, which is well recognized as leading professional International Manpower Recruitment Consultancy Firm, not only in India, but also in the Philippines, Malaysia and other locations. With a right winged ideology of “Candidates and Employees 1st..Client’s 2nd”, we are now a preferred brand among the candidates of the industry where we always speak in favor of the candidates and also highlight sensitive issues like Corruption in Recruitment.

Website for different opportunities: https://myglit.com/myglit_jobs

Our partner BPO company is urgently hiring for 75 Spanish Bilinguals, preferably with at least 1 year relevant experience and can work onsite.

For NCR, they will be assigned either Makati or Pasig site and for Cebu it will be for Lahug, Cebu City site.

Salary - 50,000 - 75k (Depending on the years of experience on the role)

Work on site

Foreigners with permanent visa can apply

Job Description:

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  Minimum 1 year of Spanish Bilingual experience.

  
  

GENERAL DUTIES & RESPONSIBILITIES

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  Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product related issues to proper Product Support department.

  
  


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  Processes a high volume of consumer inquiries of company's products and services and resolves a targeted percentage of those inquiries.

  
  


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  Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.

  
  


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  When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.

  
  


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  Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.

  
  


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  Updates customer information and ensures accurate entry of contact information.

  
  


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  Meets standards of job, such as quality standards, adherence to schedule and average handle time.

  
  


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  May provide guidance and/or mentoring to less experienced Customer Service Associates -Consumer.

  
  


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  Other related duties assigned as needed.

  
  

EDUCATION REQUIREMENTS: High school diploma or GED

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

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  Typically requires two or more years of experience in a call center or customer service-related job in a service industry.

  
  


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  One or more years financial services experience is preferable.

  
  


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  Knowledge of the company’s products, services and business operations to enable resolution of customer inquiries

  
  


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  Excellent customer service skills that build high levels of customer satisfaction

  
  


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  Excellent verbal and written communication skills

  
  


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  Computer navigation and operation skills

  
  


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  Demonstrates effective people skills and sensitivities when dealing with others

  
  


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  Ability to work both independently and in a team environment

  
  

To apply, please submit your most updated resume. Our Recruitment team will reach out to you once your application will be shortlisted.

APPLY NOW! GREAT SALARY PACKAGE AND BENEFITS AWAIT!