Description / Requirements

Job Title: Site Reliability Engineer

Work Setup: Hybrid (2 WFH & 3 RTO)
Location: Manila (Eton Centris, Quezon Avenue, Quezon City)

Work Shift: Night Shift

Salary: ₱90,000

Start Date: ASAP

Headcount: 1

Key Skills

• Bachelor's Degree
• Azure Log Analytics
• SRE Role
• Azure Monitor
• IT Operations Management
• ServiceNow experience (all modules, including ITXM)

Qualifications

• Bachelor’s degree in IT, Computer Science, Engineering, or related field.
• 3+ years in monitoring/observability/SRE roles with hands-on experience in Azure Monitor/App Insights (KQL) and ServiceNow Event Management.
• Strong knowledge of Azure Log Analytics, KQL, Telemetry, and APM implementations.
• Demonstrated ability to collaborate across IT Operations, Platform, Cyber, Network, and Product teams, with strong written and verbal communication for standards and enablement.
• 5+ years of experience in an SRE role with deep understanding of monitoring and application performance management.
• Knowledge of SLO platforms (e.g., Nobl9) and experience contributing to standards/governance artifacts.
• Knowledge of proactive monitoring using Azure Monitor services, telemetry, and synthetic transactions.
• Understanding of network architecture and security: WAN/LAN, TCP/IP, PKI.
• Familiarity with ITSM processes and tools (e.g., ServiceNow) and compliance processes.
• Have AIOps vision and awareness.
• Not a job hopper.
• Must not be a present or former employee of Wipro.

Responsibilities

• Design and define standards, patterns, and automation opportunities that elevate monitoring and reliability across platforms and applications, with a strong focus on Azure Monitor, ServiceNow ITOM Event Management, Grafana, and APM/Synthetics tooling.
• Partner with product teams to implement SLO/SLI-driven operations, reduce alert noise, accelerate incident response, and embed self-healing where it matters most.
• Engineer enterprise monitoring and event patterns by authoring and maintaining reference architectures, runbooks, and event management models (alert → event → incident) with actionable alerts and incident routing.
• Contribute to Monitoring and Observability & Event Management Strategy, tooling intake/governance checkpoints, and coach product teams.
• Drive continuous improvement by reducing alert noise, shortening MTTR, and improving change success by embedding postmortem learnings into patterns, rules, and pipelines.

Must-Have Skills

• Cloud Observability: Azure Monitor/App Insights/Log Analytics (KQL).
• Knowledge of Grafana, Prometheus, AppDynamics, and ThousandEyes.
• Communication & Teaming – Able to translate complex reliability patterns into consumable standards and coach IT Operations teams via office hours/CoP sessions.
• Technical Depth in Monitoring and Observability Stack – Hands-on experience in ServiceNow Event Management, Azure Monitor/KQL, and automation.
• Analytical & Systems Thinking – Uses SLI/SLOs, postmortems, and CMDB context to reduce noise, drive self-healing, and measurably improve MTTR and KPIs.