Work set up: Hybrid: 2 WFH & 3 RTO (Location: Manila (Eton Centris, Quezon Avenue, Quezon City))

‎Work shift: Night Shift

‎Salary: P90,000

‎Start date: ASAP

‎Headcount:1

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‎Qualifications:

‎• Bachelor’s degree in IT /Computer science/Engineering, or related field.

‎• 3+ years in monitoring/observability/SRE roles with hands‑on experience in Azure Monitor/App Insights (KQL) and ServiceNow Event Management.

‎• Strong knowledge in Azure Log Analytics, KQL, Telemetry, APM implementations

‎• Demonstrated ability to collaborate across IT Operations team, platform, cyber, network, and product teams, strong written verbal communication for standards and enablement.

‎• 5+ years of experience with SRE role and deep understanding of monitoring and application performance management

‎• Knowledge of SLO platforms (e.g., Nobl9) and experience contributing to standards/governance artifacts.

‎• Knowledge of proactive monitoring using Azure monitor services, telemetry, and synthetic transactions.

‎• Understanding of network architecture and security: WAN/LAN, TCP/IP, PKI.

‎• must have ITSM processes and tools ( ServiceNow), and compliance processes hands on experience

‎• Have AIOps vision and awareness

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‎Responsibilities:

‎•You will design and define standards, patterns, and automations opportunities that elevate monitoring and reliability across platforms and applications, with a strong focus on Azure Monitor, ServiceNow ITOM Event Management, Grafana, and APM/Synthetics tooling

‎•You’ll partner with product teams to implement SLO/SLI‑driven operations, reduce alert noise, accelerate incident response, and embed self‑healing where it matters most.

‎•Engineer enterprise monitoring & event patterns by authoring and maintaining reference architectures, runbooks, and event management models (alert → event → incident) with actionable alerts and incidents routing.

‎•Contribute to Monitoring and Observability & Event Management Strategy and tooling intake/governance checkpoints and coach product teams

‎•Excellent communication skills to drive continuous improvement by reducing alert noise, shorten MTTR, and improve change success by embedding postmortem learnings into patterns, rules, and pipelines.

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‎Must have Skills:

‎•Cloud Observability: Azure Monitor/App Insights/Log Analytics (KQL)

‎• Knowledge of Grafana, Prometheus, App Dynamics, ThousandEyes

‎• Communication & Teaming – Able to translate complex reliability patterns into consumable standards and coach IT operations team via office hours/CoP sessions.

‎• Technical Depth in Monitoring and Observability Stack – Hands‑on in ServiceNow Event Management, Azure Monitor/KQL, and automation.

‎• Analytical & Systems Thinking – Uses SLI/SLOs, postmortems, and CMDB context to reduce noise, drive self‑healing, and measurably improve MTTR and KPIs.

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‎Pre-screening Notes:

‎• Highest Educational Attainment?

‎• How many years of relevant experience do you have monitoring/observability/SRE roles with hands‑on experience in Azure Monitor/App Insights (KQL) and ServiceNow Event Management?

‎• How many years of relevant experience do you have with SRE role and deep understanding of monitoring and application performance management?

‎• How much is your last drawn salary?

‎• How much is your salary expectation?

‎• Are you amenable to work Hybrid in Quezon City with a Night Shift schedules?

‎• When are you available to start once hired?

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