This is a full-time hybrid role for a ServiceNow HRSD Specialist. The role is based in Quezon City, with flexibility for partial remote work. The IT Foundation & Operations (ITOF) Portfolio Analyst supports portfolio governance and performance management across IT Operations & Foundation teams and initiatives. This role supports alignment of portfolio activities with strategic objectives, facilitates prioritization of deliverables, and drives transparency through standardized reporting and analytics.

Responsibilities:

• Work with tools such as ServiceNow and Azure DevOps. Work on Azure DevOps stories aligned to features, communication of new capabilities/process updates to customers to increase enterprise adoption

• Focus on implementing tools/processes to build a robust platform for use by all IT customer teams and guiding development and documenting standards for use by the organization

• The role requires that the individual be a consensus builder that works to align systems engineering strategy and design with architectural guidelines, application strategy and business goals

• • Continuous Integration and Continuous Delivery (CI/CD) lifecycle management, and creation/updates to test automation framework for the key Human Resources Service Delivery (HRSD) processes and APIs interfacing with ServiceNow Platformeffectively
• Ability to work hybrid in Quezon City with a mix of onsite and remote work
• Professional certifications in ServiceNow or related fields are an advantage
• Prior experience in HR transformation projects or consultancy is a plus

Qualifications

• Bachelor’s degree holding in information technology, computer science, engineering, or other related fields.

• Understands ServiceNow and HRSD processes. Background in other ServiceNow modules such as CMDB and ITSM would be an advantage.

• Flow Designer, Automated Test Framework (ATF), Catalog Development/Deployment End-End, API testing, deployment, and integration

• Azure fundamentals, Azure DevOps

• Experience coordinating with multiple product teams.

• Communication across multiple end users/stakeholders, team player