Job Title: Service Desk Manager (IT – Service Desk BPO)

Category: Service Desk / End User Services

Work set up: Amenable to work in Taguig and Pasig / 100% RTO

Work shift: Nightshift

Salary budget: Up to PHP 140,000

Experience: 5+years 

 

Non-negotiable: 

• Experience in handling multilingual

• At least 2 years as a manager

• Solid experience handling BPO Service Desk accounts

• ITIL trained or certified

• Experience in handling financials (profit and loss)

• With experience handling client accounts

• Should not be a job hopper who only stays for less than a year per company

• Must not be a present or former employee of CGI

Education

• At least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor’s/College Degree in any field.

Knowledge and Skills

• Proficient in written and verbal communication in the English language.

• Keen attention to detail.

• Proficient computer and technical skills.

• Solid analytical and problem-solving skills.

• Good process mapping ability.

• Proactive, service minded and able to multi-task.

• Good interpersonal skills (empathy, verbal dexterity, etc.)

Experience

• Previous IT Support / IT Service Desk experience.

Skills:

Client Management

Customer Service & Support

Help Desk/IT Services

Project Management