Job Title: Service Delivery Manager (SDL) WORK FROM HOME.

Reports to: Service Delivery Leader

Department: United HealthCare Payment Integrity - FWAE

Place of Assignment: Philippines

very mandatory

Salary - 170k MAX

· PHRN or MD

· CIC or AHIMA Certified

· Minimum of 5 years’ experience in the field of Medical Coding particularly of Inpatient

· Proficient in Microsoft Word, Excel and Outlook.

· Excellent oral and written English communication skills.

Job Responsibilities:

The Service Delivery Leader oversees the delivery of services or service technology to a company’s clients or customers. He/she establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes. She will be responsible for the Diagnosis Related Group and Clinical Validation Audit and Appeals team.

Other responsibilities include:

· The delivery of services within the SLAs and KPIs.

· People management, including coaching, career development, and appraisals.

· Attending regular review meetings and liaising with management as appropriate.

· Creating reports (performance reports, service improvements, quality and processes) and delivering them on the agreed schedule (or on request).

· Ensuring that systems, processes and methodologies as specified are followed to guarantee effective monitoring, control, quality, and support of service delivery.

· Planning and scheduling resources to the requirements of the business.

· Overseeing the transfer of knowledge to other staff to ensure the Customers systems are understood

Soft Skills

· Must have thorough knowledge of managing teams and personnel.

· Must have expertise in conducting knowledge gathering of due diligence, project commissioning and transitioning and service transformation.

· Have strong documentation skills and expertise in handling escalated customer issues.

· Able to emulate processes and procedures specific to the customer and of process framework

· Strong multi-national, multi-cultural experience and orientation.

· Customer-focused.

· Able to work under pressure and think clearly in challenging situations.

· Able to work under minimal supervision.

Candidate Profile

· PHRN or MD

· CIC or AHIMA Certified

· Minimum of 5 years’ experience in the field of Medical Coding particularly of Inpatient

· Proficient in Microsoft Word, Excel and Outlook.

· Excellent oral and written English communication skills.