Gratitude India

Service Delivery Manager

3 - 5 year(s)

Philippines - Manila (Pasig)

Job Description

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Role: Customer Delivery Manager

Timings: Night Shift (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: ITES / BPO / Customer Service

Process: Voice

Key Skills:

BPO Skills
Operations Manager
Operation Management
Financial Services
College Graduate
SLA / KPI Management

Non-Negotiable:
• College graduate
• At least 3 years’ experience as an Operations Manager in Financial Services BPO.
• Exposure to SLA/KPI management, account performance, and operational governance
• Experience with client, stakeholder, or business partner interactions
• Strong people leadership, accountability, and process improvement mindset
• Not a job hopper
•
Pre-screening notes:
• How many years of experience you have as an Operations Manager in a Financial Services BPO?
• Do you have exposure to SLA/KPI Management or operational governance?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work Onsite in Pasig with a Night Shift Schedules?
• When are you available to start once hired?

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Jane E Nwafor

Recruiter - Gratitude India

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Manila ,

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