Job title: Senior Complaints Analyst

Work set up: Hybrid (Onsite during probationary period), Cebu City

Work shift: 8PM - 5AM (Weekends off)

Salary: up to 34k package 

Experience: 3+years

Start date: ASAP

Headcount: 1

Qualifications:

• Bachelor’s degree in Nursing, Biology/Microbiology, Electromedical Engineering (Biomedical Engineering), Industrial/Mechanical Engineering, or other education/science/technology related discipline desired

• 3+ years experience in medical device product quality complaints management

• Knowledge of complaints management in medical device industry

• Preferably with good understanding on ISO 13485 or any other ISO/GxP Standard/Guidelines

• Able to write effective Medical and Technical narratives regarding the complaints

• Not a job hopper

Recruitment Process: 

Initial Interview: HRI (Human Resource Interview) c/o Karina

Operations interview via MS Teams

Pre-screening Notes:

• How many years of relevant experience you have with medical device product quality complaints management?

• Do you have understanding about ISO 13485?

•. Do you have knowledge Knowledge of complaints management in medical device industry?

• How much is your last drawn salary?

• How much is your salary expectation?

• Are you amenable to work onsite in Cebu with a night shift schedules?

• When are you available to start once hired?