Job Description
We are looking for motivated individuals to join our IT Operations and Foundation team. The Service Platform Administrator serves as a key technical resource responsible for the configuration, management, and maintenance of the ServiceNow platform within Chevron.

​The Role:
​To thrive in the role of a ServiceNow Platform Administrator, you should be capable of engineering the platform with a focus on security, reliability, scalability, and cost-efficiency. This position offers the opportunity to deepen your understanding of ServiceNow's diverse capabilities. Success in this role also requires strong troubleshooting skills, a commitment to staying current with industry trends, and a collaborative, team-oriented mindset.

As a ServiceNow Platform Engineer, you will:
​ Ensure platform stability and usability across both production and non-production environments.
​ Conduct application maintenance, including performance tuning, monitoring, and issue resolution.
​ Oversee incident support and troubleshooting related to the platform.
​ Lead planning and execution of platform upgrades.
​ Manage instance security, including user/group access, administrative controls, and access control lists.
​ Provide configuration guidance and support to developers.
​ Maintain a secure and hardened platform environment.
​ Establish and enforce security standards across the platform.
​ Validate technical design and integration requirements to support data exchange between systems.
​ Maintain integrations between ServiceNow and internal applications or systems.
​ Demonstrate the ability to quickly learn new capabilities and business processes, with a proactive approach to leading and driving new initiatives.

Core responsibilities include:
 Managing user accounts and access controls
 Configuring applications and modules to meet business needs
 Troubleshooting platform issues and ensuring timely resolution
 Monitoring performance and applying tuning measures
 Enforcing platform security and maintaining data integrity

You will have the opportunity to work on the different product teams to help you grow your technical and professional competencies.

Qualifications:
 Experience - 10 years
 Proven experience in administering and maintaining ServiceNow instances, including upgrades, performance monitoring and tuning, system hardening, technical design, and integration implementation.
 Hands-on expertise in implementing Single Sign-On (SSO) solutions using SAML and OpenID Connect (OIDC).
 Skilled in integrating ServiceNow with external systems such as Entra ID, endpoint management, security platforms, and observability tools.
 Proficient in optimizing ServiceNow instance and database performance through advanced tuning techniques.
 Familiarity with the SAFe Agile framework is preferred.

Skills
 Experience with ServiceNow development and administration.
 Experience with Java or a similar object-oriented language.
 Knowledge of data structures, algorithms, object-oriented design, and design patterns.
 Analytical and design skills to solve complex problems.
 Knowledge of ServiceNow ITIL processes and best practices.
 Azure fundamentals, Azure DevOps
 Strong problem-solving skills and the ability to work independently.
 Excellent communication skills to interact with stakeholders and team members.

Kindly Provide answer to the Pre-screening questions in the comment

Pre-Screening Questions:
• Highest Educational Attainment:
• Years of hands-on experience administering or engineering the ServiceNow platform
• Rate your expertise in implementing Single Sign-On (SSO) solutions using SAML and OpenID Connect (OIDC), from 1 to 10, 10 being the highest.
• Last drawn salary
• Expected salary
• Are you willing and able to work on a hybrid arrangement in Makati City, on a day shift from 8:00 AM to 5:00 PM?
• Notice period