Role Summary:

• Responsible for developing, coordinating, and architecting all activities related to the development of ServiceNow, including integration with existing applications and third-party solutions

• This includes identifying and troubleshooting any application issues, resolving or escalating them as needed.

• Additionally, She/he will assist in gathering requirements, building business cases, and estimating effort for enhancements of existing solutions.

• She/he will work closely with the Project Manager/ Team/Platform Lead and reports to the designated senior International Staff and/or senior National staff.

Qualifications:

• Bachelor's degree

• Over 5 years of hands-on experience in developing and implementing solutions on the ServiceNow platform, with a strong focus on AppEngine and integration protocols.

• Proven experience in designing and implementing ServiceNow applications, enhancing user experience, and aligning solutions with business requirements.

• Skilled in building complex custom applications, including designing and implementing advanced workflows, forms, and integrations to address unique organizational needs.

• Solid understanding and application of Agile methodologies, including experience with Scrum or Kanban frameworks, ensuring efficient development cycles and continuous delivery.

• Good analytical and problem-solving skills and advanced technical knowledge with the capacity to:
 Collaborate effectively within cross-functional teams to develop and deploy scalable solutions.
 Identify and propose innovative, practical solutions to complex technical challenges.
 Lead process improvement initiatives to optimize workflows and enhance platform performance.

• Share expertise and mentor team members to build technical capabilities across the development group.

• Strong verbal and written communication skills to interact effectively with stakeholders, translate business requirements into technical solutions, and present ideas and updates clearly.

• A proactive mindset for learning and keeping up with platform upgrades, best practices, and emerging ServiceNow capabilities to ensure solutions remain robust, secure, and future-proof.


Responsibilities:

• Design, develop, configure, and customize ServiceNow applications and modules
• Build complex scripts, workflows, forms, and business rules to meet organizational needs and enhance system functionality.
• Conduct root cause analysis for platform issues and implement preventive measures to minimize downtime.
• Organize and structure taxonomies, knowledge bases, record producers, and self-service portals to enhance user accessibility and experience.
• Collaborate with business analysts, stakeholders, and team members to translate business requirements into robust technical solutions.
• Participate in release and iteration planning meetings with the development team and other key stakeholders to align on project goals and timelines.
• Contribute to solution design and lead the development and testing phases, ensuring an exceptional user experience.
• Conduct code reviews and ensure adherence to coding standards, best practices, and platform guidelines.
• Support production releases and actively monitor the delivery of applications, ensuring smooth deployment and operations.
• Create and maintain detailed technical documentation, including Design Specifications: High-Level Solution Design (HLSD), Solution Design Document (SDD), Security and Governance: Security License to Operate (SLTO), Solution Deployment Plan.
• Monitor platform compliance with data protection regulations, ensuring all solutions adhere to organizational and legal standards
• Continuous Improvement and Compliance:
• Identify opportunities for process optimization and propose enhancements to improve system usability, efficiency, and automation.
• Ensure alignment of solutions with ITIL practices, organizational policies, and industry standards for security, compliance, and governance.