Gratitude India

Senior Complaints Analyst

3 - 5 year(s)

Philippines - Cebu Central Visayas

Job Description

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Role: Customer Service Analyst

Timings: Day Shift (Contract To Hire)

Industry: IT-Software / Software Services

Work Mode: Hybrid

Functional Area: ITES / BPO / Customer Service

Process: Voice

Key Skills:

bachelors degree
Medical Device Account
ISO 13485
Medical and Technical

Work set up: Hybrid (Onsite during probationary period), Cebu City

Work shift: 8PM - 5AM (Weekends off)

Qualifications:
•Bachelor’s degree in Nursing, Biology/Microbiology, Electromedical Engineering (Biomedical Engineering), Industrial/Mechanical Engineering, or other education/science/technology related discipline desired

• 3+ years experience in medical device product quality complaints management

• Knowledge of complaints management in medical device industry

• Preferably with good understanding on ISO 13485 or any other ISO/GxP Standard/Guidelines

• Able to write effective Medical and Technical narratives regarding the complaints

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Cynthia Mburugu

Recruiter - Gratitude India

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Cebu Central Visayas ,

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