Overview:

Responsible for creating and managing effective schedules that align staffing requirements with forecasted demand.

Key Responsibilities:

•Develop and maintain employee schedules based on forecasts

•Manage shift bids, schedule adjustments, and updates

•Ensure optimal staffing coverage while minimizing costs

•Coordinate closely with operations teams

Basic Qualifications:

•At least 1 year experience in WFM scheduling

•Intermediate to advanced Excel skills

•Knowledge of forecasting and capacity planning concepts

•Strong attention to detail and organizational skills

Kindly answer the Pre-Screening questions in the comment while applying for the job

Pre-Screening Notes:

Educational Attainment:

Years of Experience in WFM Scheduling in a BPO Setting:

WFM Tools Used:

Last Drawn Salary:

Expected Salary: