Job Title: SAP Order-to-Cash (OTC) Lead

Position ID: J1025-1579

Category: ERP/CRM/Tools

Location: Taguig City

Work set up: Hybrid (3 days/week onsite)

Salary: Php 150,000 (max)

Work schedule: EMEA/Mid-shift

Experience required: 8-10 years

Non-negotiables:

• 8+ years of experience in SAP with a specialization in Order-to-Cash (OTC) processes.

• Expertise in both ECC and SAP S/4HANA environments with a focus on support and enhancements.

• Deep understanding of Sales Order Management, Pricing, Delivery, and Billing.

• Strong integration knowledge with SAP FICO, MM, and other modules

• Must not be a present or former employee of CGI

• Must also not a job hopper who only works for less than a year per company

Position Description:

We are looking for an experienced and client-focused SAP Order-to-Cash (OTC) Lead to support and continuously enhance our client's SAP OTC solution. This role is dedicated to providing functional support, process optimization, and solution stability within a complex, global SAP environment.

The successful candidate will have deep functional and technical expertise in both ECC and SAP S/4HANA, strong problem-solving capabilities, and experience supporting large enterprise clients. You will lead key OTC areas, including Order Management, Pricing, Billing (Service and Project-based), Logistics Execution, and Credit Management, while ensuring a high level of client satisfaction and service excellence.

Your future duties and responsibilities:

• Act as the primary functional lead for the client's SAP OTC landscape, ensuring seamless day-to-day support and system stability.

• Manage and resolve incidents, service requests, and enhancements in collaboration with the client and internal support teams.

• Analyze and troubleshoot complex OTC issues across modules including Sales, Pricing, Billing, Credit Management, and Logistics Execution.

• Drive continuous improvement initiatives by identifying process optimization and automation opportunities within OTC.

• Coordinate with cross-functional teams (FI/CO, MM, PS, and Technical) to ensure integrated and efficient end-to-end solutions.

• Support period-end and quarter-end closing activities, ensuring timely and accurate order-to-cash processing.

• Prepare functional documentation, impact assessments, and test scripts for change requests and system updates.

• Lead and mentor your team to support resources to ensure high-quality, consistent service delivery.

• Maintain strong client relationships, providing proactive communication and advisory support.

Required qualifications to be successful in this role:

• Proven ability to lead workstreams independently in a client-facing support environment.

• Strong analytical and problem-solving skills with a proactive and service-oriented mindset.

• Excellent communication and stakeholder management skills, including experience interacting directly with clients.

• Familiarity with ITIL service management processes,

Skills:

Order-to-cash

SAP R/3

SAP SCM