Job Title: Salesforce Learning & Development Specialist
Salary: PHP 40,000 – PHP 50,000 (Has basic benefits, life and accident insurance, and HMO for employee.)
Work Setup: Work from Home (WAHA)
Work schedule: Night shift

Job Summary:
We are seeking a highly skilled Learning & Development Specialist with experience in developing training programs for CRM platforms, specifically Salesforce. The ideal candidate will have a proven history of designing professional-level training modules, including leadership or other non-frontline programs. This role focuses on creating engaging, platform-based learning experiences, including simulations and virtual Instructor-Led Training (ILT), using creative learning techniques.

Key Responsibilities:
• Design, develop, and implement training programs for Salesforce and other CRM platforms.
• Create professional-level training modules, including leadership and non-frontline training content.
• Apply creative instructional design techniques to virtual ILT sessions to maximize engagement and learning outcomes.
• Develop platform-based simulations and interactive learning experiences.
• Collaborate with stakeholders to assess learning needs and align training programs with business goals.
• Maintain and update training materials to reflect system updates or process changes.
• Track and analyze training effectiveness to continuously improve learning programs.

Required Skills and Qualifications:
• At least 2 years of experience developing Salesforce/CRM learning content
• Leadership training experience is required
• BPO experience is a plus but not mandatory
• Proven experience creating learning content for CRM platforms, preferably Salesforce
• Advanced proficiency in Articulate Rise 360 and Storyline (non-negotiable)
• Strong instructional design skills with a track record of professional training development
• Experience designing virtual ILT sessions using creative and interactive learning techniques
• Experience developing platform-based simulations and interactive training modules
• Strong communication and collaboration skills, with the ability to work remotely
• Detail-oriented, analytical, and proactive in enhancing learning solutions

Preferred Qualifications:
• Previous experience in leadership or specialized non-frontline training development
• Knowledge of adult learning principles and learning management systems (LMS)
• Experience measuring training effectiveness and learning outcomes

Interested and qualified Candidates should send their CV to esther.igweonu@gratitudeindia.com