About the role

We are hiring 3 Reports Analysts in Manila on a hybrid setup and a graveyard shift. You will turn call center and customer service data into clear business reports, support management decisions with analysis and write process documentation. You will also train others on the reporting processes you document. The role suits a college graduate with 1 to 3 years of business reporting experience in a call center, BPO or customer service setting and 1.5 to 2 years of data analytics experience. The package is ₱35,000 to ₱49,000, and you can start ASAP.

Key responsibilities

• Prepare and deliver business and operational reports for call center or customer service accounts
  
• Analyse performance data and highlight trends, gaps and insights for management
  
• Build and maintain reports and dashboards in Excel and PowerPoint
  
• Present findings to stakeholders, including face-to-face presentations
  
• Write process documentation for reporting activities
  
• Train team members based on the documentation you write
  
• Keep reporting accurate, timely and consistent
  

Required qualifications and experience

• Bachelor’s or college degree (for example BS Computer Science)
  
• 1 to 3 years of working knowledge of business reporting and management principles in a call center, BPO or customer service industry
  
• 1.5 to 2 years of data analytics experience
  
• Deep to expert knowledge of Microsoft Excel, Word and PowerPoint
  
• Excellent written and verbal communication, including face-to-face presentations
  
• Experience in business writing (process documentation) and delivering training from your documentation
  
• Willing to work a hybrid setup in Manila on a graveyard schedule
  
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Job details

Why join

• Package of ₱35,000 to ₱49,000
  
• Hybrid setup, with some work from home
  
• Build a career in BPO reporting and analytics
  
• 3 openings with immediate hiring