Work Setup: Hybrid in Manila

Work Schedule: Graveyard shift

Salary Budget: PHP 35,000 to 49,000 package

Start Date: ASAP

Headcount: 3

Role Overview

We are looking for Reports Analysts to support business reporting for a call center / BPO operation. You will use your data analytics and Microsoft Office skills to build and deliver reports, document processes and present insights to stakeholders. You will also train others on the processes you document.

Required Qualifications

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• Bachelor’s or college degree (Bachelor of Science, Computer Science)
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• At least 1-3 years of working knowledge and technical understanding of business reporting and management principles, concepts and practices in the call center, BPO or customer service industry
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• 1.5-2 years of data analytics experience
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• Deep to expert knowledge of Microsoft Excel, MS Word and MS PowerPoint
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• Excellent written and verbal communication skills, including face-to-face presentations
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• Experience in business writing (process documentation) and in providing training based on your documentation
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Recruitment Process

Validation > Zwayam profile creation > HR interview > Hiring Manager interview > Onboarding

Screening Notes

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• Highest educational attainment:
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• Years of working knowledge and technical understanding of business reporting and management principles, concepts and practices in the call center, BPO or customer service industry:
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• Years of data analytics experience:
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• Last drawn salary:
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• Salary expectations:
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• Are you amenable to working on a hybrid setup in Taguig with a graveyard schedule? Yes / No
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• Can you start immediately once hired? Yes / No
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Skills (for the portal)

Reports Analysis, Business Reporting, Data Analytics, MS Excel, MS PowerPoint, MS Word, Management Reporting, Call Center Reporting, BPO Operations, Customer Service Metrics, Process Documentation, Business Writing, Training Delivery, Presentation Skills, Written Communication, Verbal Communication, Graveyard Shift, Hybrid Work