Qualifications:

Required:

• Candidate must possess at least a bachelor’s or college degree (Bachelor of Science, Computer Science). 

• Minimum of 1-3 years’ working knowledge and technical understanding of business reporting and management principles, concepts, and practices within the call center, business process outsourcing or customer service industry.

• 1.5-2 years of data analytics experience required.

• Deep to Expert Knowledge in the following : Microsoft Excel, MS Word, and MS PowerPoint.

• Excellent written and verbal communication skills, including face-to-face presentations.

• Experience in business writing (process documentation) and providing training based on your documentation.

Recruitment Process:

• Validation

• Zwayam profile creation

• HR Interview

• Hiring Manager Interview

• Onboarding

Screening notes:

• Highest educational attainment:

• Years of working knowledge and technical understanding of business reporting and management principles, concepts, and practices within the call center, business process outsourcing, or customer service industry.

• Years of data analytics experience

• How much is your last drawn salary?

• What are your salary expectations?

• Are you amenable to working on a hybrid setup in Taguig with a graveyard schedule?

• Can you start immediately once hired?