WE ARE HIRING!

REPORTS ANALYST – BUSINESS REPORTING & DATA ANALYTICS

Work Setup: Hybrid

Work Schedule: Graveyard Shift

Number of Openings: 3

Target Start Date: ASAP

ABOUT THE ROLE

We are seeking detail-oriented and analytical professionals to join our team as Reports Analysts.

The ideal candidates should have a strong understanding of business reporting, management principles, and data analytics, preferably within the call center, Business Process Outsourcing (BPO), or customer service industry.

The successful candidates must demonstrate strong technical proficiency in Microsoft Office applications, excellent communication skills, and the ability to develop process documentation and deliver training based on documented procedures.

QUALIFICATIONS & REQUIREMENTS

Educational Requirements

• 
  
• Bachelor's degree or college degree, preferably in Bachelor of Science in Computer Science.
• 
  

Technical & Professional Experience

• 
  
• Minimum of 1–3 years' working knowledge and technical understanding of business reporting and management principles, concepts, and practices within the call center, Business Process Outsourcing (BPO), or customer service industry.
• 
  
• 1.5–2 years of data analytics experience required.
• 
  
• Deep to expert knowledge of the following:
  
  • 
    
  • Microsoft Excel
  • 
    
  • MS Word
  • 
    
  • MS PowerPoint
  • 
    
  
  
• 
  

Communication & Documentation Skills

• 
  
• Excellent written and verbal communication skills, including face-to-face presentations.
• 
  
• Experience in business writing, particularly process documentation.
• 
  
• Experience providing training based on developed documentation.
• 
  

RECRUITMENT PROCESS

1. 
   
2. Validation
3. 
   
4. Zwayam Profile Creation
5. 
   
6. HR Interview
7. 
   
8. Hiring Manager Interview
9. 
   
10. Onboarding
11. 
    

TARGET START DATE: ASAP