• The Refunds Specialist is responsible for the timely and accurate processing of guest and travel agent refunds.


• The Specialist works on multiple refund/exceptions queues and accesses various systems to validate payee, amount, payment type, and approvals, as per company policy while ensuring PCI and SOX compliance.


• The Refunds Specialist processes Guest and Travel Agent refunds and exceptions in the POLAR & SIEBEL booking systems.


• Processes the appropriate volume of transactions meeting production requirements.


• Maintains quality control, meeting accuracy requirements.


• Processes Guest and Travel Agent refunds and exceptions.


• Ensure cases are worked according to the daily refund type assigned and according to case priorities to meet internal Service Level Agreements.


• Follow all Cash Operations and Refund Administration policies and SOX guidelines on a daily basis.

Skills and Experience

• 3 years of Accounting Clerical, and/or Refunds experience within a large organization is required.


• Strong PC skills, with dual monitor use.


• Strong Excel & Word (above average proficiency required; testing to be performed.)


• Ability to work in a fast-paced production environment.


• Proven Data Entry Experience (50WPM min.) with attention to detail with less than 1% errors(to be tested.)


• Oracle experience preferred.


• POLAR(homegrown) & SIEBEL experience preferred.


• Clear Communication Skills (Written & Verbal.)


• Familiarity with internal controls relative to financial transaction processing environments including Sarbanes Oxley, PCI compliance, and due diligence for handling customer PII (personally identifiable information.)


• 18,000 - 21,000 + 20% ND