Job title: Real Time Analyst
Account: UK Financial Customer Service
Work set up: 100% Onsite Quezon City
Work shift: Shifting schedules, UK time
Start date: TBD
Headcount: 1

Qualifications:
• Bachelor's Degree
• 1–2 years of contact center experience
• 1–2 years of Workforce Management experience in a call center/shared services environment
• Exposure Priority: UK or US banking, with any experience under the LOAN ORIGINATION PROCESS, especially under MOTOR FINANCING is highly preferred
• Strong analytical and problem-solving skills
• Advanced proficiency in MS Excel (reporting, data analysis, formulas)
• Experience with Workforce Management software (scheduling, performance tracking, reporting)
• Strong numerical and data interpretation skills
• Not a job hopper

Recruitment Process:
Initial Interview: HRI (Human Resource Interview) c/o Nicole
SVAR
L2 Interview and WFM Assessment: ONSITE
L3 Interview: MS Teams

Pre-screening Notes:
• How many years do you have working with contact center?
• How many years of experience do you have working with Workforce Management experience in a call center/shared services environment?
• Do you have a Banking industry experience? or Exposure to UK and/or US Banking industry ?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work onsite in QC with a Shifting schedules?
• When are you available to start once hired?