Job Title: Real-Time Analyst (RTA)

Work Location: Alphaland Makati, Davao

Work Setup & Schedule: Onsite/Shifting schedule

Salary: 21k-27k

HC:(2) Davao, (4) Alphaland



Overview:


Responsible for monitoring intraday operations to ensure service level targets are met and staffing is optimized in real time.


Key Responsibilities:

•Monitor queues, staffing, and service levels in real time

•Track attendance and schedule adherence

•Identify and escalate risks impacting performance

•Provide immediate recommendations to address gaps


Basic Qualifications:

• At least 1 year WFM or RTA experience in a BPO setting

• Strong analytical and problem-solving skills

• Proficiency in MS Excel and WFM tools

• Good communication and stakeholder management skills



Interested and qualified Candidates should send their CV to esther.igweonu@gratitudeindia.com