Job Title: Real-Time Analyst (RTA)

Work Location: Alphaland Makati, Davao

Work Setup & Schedule: Onsite/Shifting schedule 

HC:(2) Davao, (4) Alphaland

Overview:

 Responsible for monitoring intraday operations to ensure service level targets are met and staffing is optimized in real time.

Key Responsibilities:

•Monitor queues, staffing, and service levels in real time

•Track attendance and schedule adherence

•Identify and escalate risks impacting performance

•Provide immediate recommendations to address gaps

Basic Qualifications:

•At least 1 year WFM or RTA experience in a BPO setting

•Strong analytical and problem-solving skills

•Proficiency in MS Excel and WFM tools

•Good communication and stakeholder management skills

 Kindly answer the Pre-screening question as a comment while applying. 

Pre-Screening question:

1.Educational Attainment:

2.Years of Experience in WFM or RTA in a BPO Setting:

3.WFM Tools Used:

4.Last Drawn Salary:

5.Expected Salary: