Overview
Monitor intraday operations to ensure service level targets are met and staffing is optimized in real time.

Key Responsibilities
- Monitor queues, staffing, and service levels in real time
- Track attendance and schedule adherence
- Identify and escalate risks impacting performance
- Provide immediate recommendations to address gaps

Requirements
- At least 1 year WFM or RTA experience in a BPO setting
- Strong analytical and problem-solving skills
- Proficiency in MS Excel and WFM tools
- Good communication and stakeholder management skills

To Apply
Send the following pre-screening answers to kenmerc6@gmail.com
1. Educational Attainment
2. Years of Experience in WFM or RTA in a BPO Setting
3. WFM Tools Used