Job Title : RCM Operations Supervisor

Location: TP Alphaland, Magallanes, Makati
Work Setup: Onsite
Shift: Night Shift / Shifting Schedule

Description

We are looking for an experienced RCM Operations Supervisor to lead, coach, and supervise a team of Revenue Cycle Management professionals in a high-volume BPO environment. The role will be responsible for driving operational performance, ensuring SLA and KPI achievement, maintaining quality and productivity standards, and ensuring compliance with healthcare regulations including HIPAA.

The ideal candidate should have hands-on BPO and Revenue Cycle Management (RCM) experience, along with prior supervisory or team leadership experience. Strong knowledge of billing, collections, claims, denials, and accounts receivable processes is required.

Key Responsibilities

1. Lead daily RCM operations by supervising floor activities, workflow distribution, queue management, attendance, and schedule adherence.

2. Monitor team performance across productivity, quality, SLA compliance, and turnaround time (TAT), identifying performance gaps and implementing corrective actions.

3. Coach and develop team members through regular 1-on-1s, performance evaluations, nesting support, refresher training, and career development.

4. Manage operational escalations and collaborate with Quality, Training, and other support teams to resolve processing issues and improve performance.

5. Ensure compliance and governance by maintaining HIPAA, data privacy, security, documentation, audit-readiness, and client-specific requirements.

Required Skills

1. Revenue Cycle Management (RCM) Operations

2. BPO Team Leadership & Supervision

3. Billing, Collections, Claims & Denials

4. KPI, SLA, Quality & Productivity Management

5. HIPAA Compliance & Healthcare Data Privacy

Qualification

• Minimum 2–3 years of BPO experience with dedicated hands-on Revenue Cycle Management (RCM) experience.

• Prior supervisory experience as a Team Leader, Operations Supervisor, or SME in a BPO environment.

• Strong working knowledge of end-to-end RCM processes including Billing, Collections, Accounts Receivable, Claims Submission, and Denials/Appeals.

• Strong analytical, problem-solving, communication, coaching, and stakeholder-management skills.

• Willingness to work onsite in Makati and on a night/shifting schedule.

Important Notes

• Work Setup: Onsite – TP Alphaland, Magallanes, Makati.

• Shift: Night Shift / Shifting Schedule.

• Former Teleperformance employees are not eligible for rehire, either directly or through a third party.