RCM Operations Manager - TP Alphaland Makati - Up to 110K - Oct 5 Start

Company: Teleperformance (TP)

Location: TP Alphaland, Magallanes, Makati - Work Onsite

Industry: BPO / Healthcare RCM

Setup: Onsite - Night Shift

Type: Full-Time

Salary: PHP 80,000 - 110,000 (Confidential)

Start Date: October 5, 2026

Note: Former employees of Teleperformance are not eligible for rehire, either directly or through a third party.

Overview:

We are looking for an experienced RCM Operations Manager to provide strategic and operational leadership for our RCM program. This role will own end-to-end service delivery, P&L / cost efficiency, client relationship management, and leadership development of Assistant Managers and Supervisors. You will be accountable for driving operational excellence, scaling performance, and ensuring full compliance with U.S. healthcare standards and BPO operational frameworks.

Role: RCM Operations Manager

Account / Vertical: Healthcare RCM

Key Responsibilities:

A. Strategic Operations and Service Delivery

- Oversee end-to-end RCM operations, ensuring consistent achievement of contractual SLAs, KPIs, and financial targets across all LOBs

- Partner with Workforce Management (WFM) for accurate volume forecasting, capacity planning, staffing optimization, and schedule alignment

- Identify operational risks and workflow bottlenecks early, implementing proactive, data-driven solutions and process optimizations

B. People Leadership and Organizational Development

- Lead, mentor, and develop a high-performing leadership bench of Supervisors and support staff

- Drive engagement, accountability, and retention initiatives across the operational workforce

- Establish structured performance management frameworks, career pathways, and leadership training pipelines

C. Client Governance and Stakeholder Management

- Serve as the primary operational point of contact and trusted partner for client stakeholders

- Lead Daily, Weekly, and Monthly Business Reviews (WBR / MBR / QBR), presenting operational metrics, trend analyses, and strategic growth initiatives

- Manage client escalations, service recovery plans, and operational alignment

D. Quality, Compliance and Continuous Improvement

- Champion continuous improvement initiatives, Six Sigma/Lean methodologies, and automation projects to enhance operational efficiency and reduce processing costs

- Enforce rigorous compliance standards regarding HIPAA, healthcare data privacy, and internal quality frameworks

- Oversee audit readiness, compliance checks, and cross-functional collaboration with HR, IT, Finance, Training, and QA

Qualifications:

- 5+ years of progressive leadership experience in BPO operations, with significant tenure managing Healthcare RCM campaigns at a managerial level

- Proven track record in large-scale team management, multi-LOB operations, scorecard management, and client relationship governance

- Comprehensive expertise in RCM metrics, financial analytics, capacity planning, and workforce optimization

- Exceptional executive communication, strategic thinking, and change management capabilities

- Willing to work onsite at TP Alphaland, Makati

- Willing to work night shift

- Can start on October 5, 2026

Salary and Benefits:

- Salary Range: PHP 80,000 - 110,000

- Comprehensive benefits package

Interview Process: Validation - 3-Level Interview Process