Location: Eastwood, Quezon City | Salary: ₱45,000 - ₱50,000

Setup: On-site | Schedule: Shifting | Start: ASAP

Hiring Process: 2 interviews + assessment

Key Responsibilities

Lead quality team to drive process improvements, ensure compliance, and meet client SLA targets. Plan resource utilization, monitor critical quality parameters, implement best practices, and contribute to strategic process goals.

Requirements

Experience (Mandatory)

• Minimum 2 years in BPO transactional quality


• Proven experience handling/supporting BPO Sales accounts


• Recent, continuous experience (no gaps or job-hopping within one year)


• Team leadership background required

Skills

• Excellent communication (written and verbal)


• Strong people management and influencing abilities


• Advanced Excel, quality tools, data analysis, and reporting


• Strategic thinking with business planning capabilities


• Problem-solving and analytical mindset

Education & Availability

• Any discipline (undergraduate/graduate)


• Amenable to shifting schedules and immediate start


• Willing to work on-site

Note: Former Tech Mahindra employees ineligible for rehire.