Location: Clark

Work Setup: Onsite
Shift: Night Shift
Salary: PHP 80,000–110,000
Account: Travel / Quality Assurance

The Opportunity

We’re looking for an experienced Quality Manager with strong BPO and Quality Assurance expertise to lead quality operations for a travel account.

What You’ll Do

• Lead and manage Quality Assurance operations across voice and non-voice channels.

• Monitor and evaluate calls, emails and chats against quality standards.

• Drive call monitoring, audits, scorecards, coaching and feedback.

• Analyse quality trends and prepare performance reports for management.

• Coach, mentor and develop QA specialists to improve performance.

• Identify quality gaps and implement corrective and process improvement initiatives.

• Develop and implement QA

Interested? Send your updated CV.