Key Duties and Responsibilities

• Quality control and inspection


• Quality assurance and system inspection


• Root cause analysis and continous improvement


• Team supervision and training


• Reporting and documentation


• Compliance, safety and audit support


• Product release and certification
  
   

Qualifications :

• Must have a Helpdesk-type background (hardware and software troubleshooting experience)


• Familiar with operating systems troubleshooting.


• Microsoft product knowledge is required


• Should have experience supporting a BPO environment.


• At least 6 months of experience in QA or a related field, including team leader experience.


• Must be an IT graduate or undergraduate with at least 2 years of college experience.