Job Description: Quality Assurance Analyst – Order to Cash (O2C)

Location: Alabang, Philippines
Program: BFSI (Banking, Financial Services, and Insurance)
Work Setup: 100% Onsite
Shift: Night Shift; weekends may be required
Salary: PHP 35,000 package
Employment Type: Full-time
Headcount: 1
Joining: ASAP

Job Summary

We are looking for a detail-oriented Quality Assurance Analyst – Order to Cash (O2C) to support financial operations within a BFSI account. The successful candidate will be responsible for conducting quality audits, ensuring transaction accuracy, monitoring compliance with standard operating procedures, identifying process gaps, and recommending improvements to enhance operational efficiency and service quality.

Candidates must have hands-on experience in Order-to-Cash processes and a background in BFSI or financial services.

Key Responsibilities

• Conduct quality audits and transaction reviews across O2C operations to ensure accuracy, completeness, and compliance.

• Evaluate transactions against standard operating procedures (SOPs), client requirements, and established quality standards.

• Identify recurring errors, process deviations, control gaps, and opportunities for improvement.

• Document audit findings and provide constructive, actionable feedback to Operations teams.

• Analyze quality trends, identify root causes, and recommend corrective and preventive actions.

• Prepare quality reports and maintain accurate audit records and documentation.

• Participate in quality calibration sessions to ensure consistency in evaluation standards.

• Collaborate with Operations teams and stakeholders to resolve quality issues and improve process adherence.

• Support continuous improvement initiatives to enhance accuracy, productivity, and compliance.

• Ensure adherence to client policies, internal controls, and applicable financial services standards.

Required Qualifications

• At least 1 year of relevant work experience.

• Mandatory hands-on experience in Order-to-Cash (O2C) processes.

• BFSI, banking, financial services, or related financial operations experience is required.

• Previous experience in Quality Assurance, transaction auditing, or process compliance is an advantage.

• Experience in BPO, shared services, Global Capability Centers (GCCs), or captive operations is preferred.

• Strong analytical, problem-solving, and attention-to-detail skills.

• Good verbal and written communication skills.

• Ability to prepare quality reports, maintain documentation, and provide constructive feedback.

• Ability to identify process gaps and recommend corrective actions.

• Willingness to work onsite in Alabang on a night shift, including weekends when required.

• Ability to collaborate effectively with Operations teams and international stakeholders.

Compensation and Work Details

• Salary Package: PHP 35,000

• Work Location: Alabang, Philippines

• Work Arrangement: Onsite

• Schedule: Night shift; possible weekend work

• Joining Date: ASAP

• Openings: 1

Recruitment Process

1. Profile validation

2. Profile review

3. One-level interview

Pre-Screening Questions

Candidates must provide the following details during the initial screening:

1. Educational Attainment

2. Total Years of BPO Experience

3. Years of Order-to-Cash (O2C) Experience

4. Years of Quality Assurance Experience

5. Years of BFSI/Financial Services Experience

6. Last Drawn Salary

7. Expected Salary

Important Rehire Eligibility Policy

Former Teleperformance employees are not eligible for rehire, whether directly or through a third party.

Candidates previously employed by PSG, Majorel, or Aegis are also ineligible under the stated client policy.

Interested candidates must meet the mandatory O2C and BFSI experience requirements and be available to work onsite in Alabang on a night shift.