Quality Assurance Analyst| Digital Advertisement
Salary: 80k-85k package
Work location/Set up: Onsite/McKinley
Shift Schedule: TBD
***Former employee of Teleperformance – not eligible for rehire, either directly or through a third party***

Helpdesk Customer Support – Quality Analyst (Scope 1 and 2)

1. Roles & Responsibilities
Quality Review & Interaction Auditing
•Conduct systematic QA evaluations of support interactions — including tickets, live chats, email threads, and escalation cases — assessing accuracy, technical correctness, process adherence, and communication quality against defined QA rubrics.
•Audit technical integration support cases involving API failures, tracking discrepancies, SDK issues, and payload errors to ensure agents are following correct diagnostic and resolution procedures.


2. SQL-Based Data Quality & Analytics QA
•Write and execute advanced SQL queries to validate data pipeline outputs, verify conversion event integrity, cross-check attribution data, and audit reporting accuracy across platform databases.
•Identify data anomalies, duplicate event records, missing conversion signals, and attribution calculation errors through systematic SQL-driven investigation and root-cause analysis.
•Build and maintain SQL-based QA dashboards and reporting scripts that surface team-level quality metrics, defect frequency trends, and SLA compliance data for operational reporting.

3. API & Integration Quality Validation
•Review and validate API integration implementations — including RESTful APIs, webhooks, and server-side tracking configurations — to ensure they conform to platform documentation, schema requirements, and expected behavioral standards.

4. Ads Manager & Platform QA
•Evaluate the quality of support interactions and technical resolutions related to Ads Manager platforms — including Meta Business Suite, Google Ads, TikTok for Business, and similar — verifying that agents apply correct platform knowledge and follow documented workflows.
•Perform QA on campaign setup reviews, pixel configuration audits, and ad policy compliance cases handled by the support team, validating the accuracy and thoroughness of agents' technical assessments..

5. Test Case Design & QA Documentation
•Design, write, and maintain comprehensive QA test cases and evaluation rubrics covering technical integration scenarios, API validation workflows, conversion tracking checks, and attribution verification procedures.
•Develop structured QA checklists and scoring matrices for evaluating support interactions across dimensions including technical accuracy, process compliance, communication quality, and resolution completeness.

Qualifications
•Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related technical discipline.
•Equivalent hands-on technical experience in a QA, support engineering, or ad tech role will be considered alongside formal education.
Experience
•2–4 years of professional experience in backend product support, ad tech engineering support, technical integrations, or a quality assurance role in a technical environment BPO is required)
•Experience in a SaaS product environment is strongly preferred; familiarity with platform-based support workflows and API-first products is highly valued.
•Prior exposure to quality assurance, QA auditing, technical writing, or process evaluation is a significant advantage.
•Direct experience working with ad tech platforms, digital advertising ecosystems, or marketing analytics tools is preferred.

Pre-Screening Notes
Educational Attainment:
Years of Quality Assurance experience in BPO?
Do you have experience in Digital Advertising? If yes, how many years?
Years of Technical Support / Technical QA experience:
Do you have experience with SQL? Please specify your level of proficiency.
Do you have experience working with APIs (REST API, JSON/XML, Postman, Webhooks)?
Do you have experience with Meta Ads, Google Ads, TikTok Ads, Conversion Tracking, or Attribution?
Last Drawn Salary:
Expected Salary:
Notice Period / Earliest Start Date:
Are you amenable to working onsite in McKinley, Taguig?
Are you amenable to a shifting schedule?
Have you ever worked for Teleperformance? (Not eligible for rehire)