Job Title: Quality Assurance Analyst
Account: Insurance
Salary: 35k-38k
Work Location/Set up: Onsite, Alabang
Shift Schedule: Graveyard Shift
Headcount: 2
Location: Alabang, Philippines
Start Date: 13th, February 2026

Job Description:

The Quality Assurance Analyst is responsible for monitoring, evaluating, and improving the quality of processes, transactions, and customer interactions to ensure compliance with company standards and regulatory requirements. 

Key responsibilities include conducting quality audits, reviewing work outputs and customer interactions. Identify errors and performance gaps.

Qualifications:

• 1–2 years of pure insurance experience (billing, account management, or policy servicing)

• Minimum of 2–3 years of contact center experience, with at least 1 year in QA or auditing

• Strong analytical and reporting skills

• Must have prior BPO experience

Pre-Screening Questions:

• Years of Contact Center Experience:

• Years of Leadership/Supervisory Experience:

• ​Last Drawn Salary:

• Expected Salary: