We are hiring a BPO Quality Analyst for Medical Billing

•    Random Transactional Monitoring – Ensuring systematic Quality check of previous day’s production i.e. Analysis of account, Calling analysis, correct follow up, required action

taken and updated software, updated productivity report.

•    Identifying errors critical to process such as wrong analysis results to incorrect follow up,

•    Incorrect or incomplete information captured on call, Incorrect or incomplete action taken, incomplete production report.

•    Ensure the team must be aware of criticality of Fatal and non-fatal parameters/errors.

•    Ensuring the error must be communicated to associate and process owners. Associate

•    provided constructive feedback about the error committed and corrected.

•    Ensuring that Corrective Action Policy is adhered to and Improvements seen on individuals being audited.

•    Ensure that every week team will be briefed about the major errors committed towards the process. The team must be coached about the correct follow ups related to those errors.

•    Weekly/Monthly Quality performance report to be mailed to internal client on time.

•    Reports generated must be error-free.

•    Maintaining the Quality Metrics i.e. Process quality score, Individual quality score, number of errors, Corrective Action policy, Categorization of associates, documentation of Fatal errors, Improvement plans, Process Knowledge Test etc.

•    Responsible for random transaction audits and performance of new hires during OJT/Nesting period.

Qualifications

•    2-3+ years’ experience in the BPO calling process.

•    Excellent written and oral communication skills required to represent Infinx Clients.

•    Computer skills including Microsoft Office Suite.

•    Any Graduate Preferred

•    Excellent written and oral communication skills required to represent Infinx Clients