We are looking for a detail-oriented Quality Assurance Analyst to support Order-to-Cash (O2C) operations within a BFSI account. The role focuses on evaluating transaction accuracy, ensuring compliance with established processes, identifying quality gaps, and recommending improvements to enhance operational performance.

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‎Key Responsibilities

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‎- Conduct quality checks and audits of O2C transactions to ensure accuracy, completeness, and compliance with established procedures.

‎- Evaluate transaction processing against standard operating procedures, client requirements, and quality guidelines.

‎- Identify recurring errors, process gaps, and improvement opportunities.

‎- Document audit findings and provide actionable feedback to Operations teams.

‎- Analyze quality results and trends to identify root causes and recommend corrective actions.

‎- Prepare quality reports and maintain accurate audit records.

‎- Participate in quality calibration sessions to ensure consistent evaluation standards.

‎- Collaborate with Operations and other stakeholders to address quality issues and improve process performance.

‎- Support continuous improvement initiatives to enhance accuracy, efficiency, and compliance.

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‎Qualifications

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‎- At least 1 year of relevant work experience.

‎- Hands-on experience in Order-to-Cash (O2C) processes is mandatory.

‎- BFSI or financial services background is required.

‎- Experience in shared services, BPO, Global Capability Centers (GCCs), or captive operations is preferred.

‎- Strong analytical skills and attention to detail.

‎- Good communication, documentation, and problem-solving skills.

‎- Previous experience in quality assurance, transaction auditing, or process compliance is an advantage.

‎- Experience working with global stakeholders or international teams is preferred but not mandatory.

‎- Willing to work onsite in Alabang on a night shift, with possible weekend schedules.

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‎Recruitment Process

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‎Validation → Profile Review → One-Level Interview.