Job Description: Production Agent

Location:






Eton, Quezon City









Work Setup:






100% On-site









Compensation:






Up to 20% salary increase based on last-drawn salary, plus ₱2,400 allowance









Joining Bonus:






₱40,000









Salary Limit:






Candidates with salary expectations above ₱50,000 will not be considered.

Job Overview

We are hiring Production Agents with experience in US or UK banking and telephony processes. The ideal candidate should have a background in financial services, strong customer service skills, and the ability to handle international customer interactions professionally.

Key Responsibilities

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  Handle customer inquiries related to banking and financial services.
  
  
  
  
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  Assist with banking, collections, fraud, underwriting, payouts, or similar financial processes.
  
  
  
  
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  Communicate effectively with US/UK customers through telephony channels.
  
  
  
  
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  Identify customer concerns, analyze issues, and provide appropriate resolutions.
  
  
  
  
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  Maintain service quality, accuracy, and compliance with company procedures.
  
  
  
  
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  Ensure professional communication and a positive customer experience.
  
  
  
  

Qualifications

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  Education: High school graduate under the old curriculum, Senior High School graduate, at least a second-year college undergraduate, or college graduate.
  
  
  
  
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  1–2 years of experience in US/UK banking and telephony.
  
  
  
  
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  Experience in banking, collections, fraud, underwriting, payouts, or related financial services.
  
  
  
  
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  Strong problem-solving and decision-making skills.
  
  
  
  
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  Good verbal communication skills with a confident and assertive approach.
  
  
  
  
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  Understanding of customer service and willingness to handle international customers.
  
  
  
  
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  Willingness to work 100% on-site in Eton, Quezon City.
  
  
  
  

Hiring Process

1. 
   
   
   
   Complete SAP registration.
   
   
   
   
2. 
   
   
   
   Attend the walk-in interview.
   
   
   
   

Application

Interested candidates must complete the questionnaire before proceeding.

Questionnaire Link:






 https://myglit.com/lateral/cref/76180e92d3

Note:






The ₱40,000 joining bonus and final compensation are subject to the employer's applicable eligibility criteria and terms.