Gratitude Inc. is a professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, and Africa. We are a direct sourcing partner company of the different top BPOs offshore and onshore.

We have an ongoing hiring for  Process Trainers in Cebu, Pasay and Alabang , with at least 2 years of trainer experience, for our BPO Partner for banking campaign.

Job Title: Process Trainers

Program: Banking

Salary package: Maximum of 35K

Work schedule: Shifting

Work set up: Onsite

To be successful in this role, we’re seeking the following:

• At least 2-3 years experience in instructional designing, and training delivery with specialization in banking operations


• Proven leadership qualities, including effective communication, conflict resolution, and decision-making skills.


• At least 5 years of inbound client service experience from global banking operations required


• Advanced level in developing and executing training programs


• Strong interpersonal skills with developing frontline specialists through effective coaching techniques


• Deep understanding of TNA Training Needs Analysis to formulate and facilitate training programs, mock call scenarios, best practices, one-pager process flows, and refreshers, to enhance product knowledge and customer service skills


• At least 2 years of college degree BS / BA (72 units)


• Willing to work 100% onsite


• Willing to travel as needed by the business


• Willing to work the night shift (North American hours) and shift schedule as needed by the business

Desired additional qualifications:

• Brokerage operations experience, Accounting / Finance / Economics / Investment Banking / Capital Markets, or relevant experience


• Active FINRA Series 6 / Series 7 / Series 99 as an added advantage for the role


• PMP / Project Management Equivalent / Lean Six Sigma Methodology / Data Storytelling / Coaching Methodologies


• Advanced to Expert proficiency in Microsoft Office including MS Excel, MS Word, MS PowerPoint, Power BI, and relevant digital tools


• Presentation skills, with deep understanding and expertise of the story behind the numbers


• May be required to be registered, certified, or licensed in a specialty area.

To apply, please submit your updated resume on this post or via email at isay@gratitudephilippines.com and answer the pre-screening questions.

Further details will be discussed once invited for an interview.

Our recruitment team will reach out to you via WhatsApp or direct call once shortlisted.

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