Role: Sr Manager Process Improvement (Service Excellence)

Account: Telco and Media

Location: CLARK

Work Set-up: Onsite

Work Schedule: Flexible

Start Date: ASAP

Salary: 180,000 base pay + 20,650 allowance with sign on bonus

Qualifications:

Earned a Bachelor’s Degree in any field

LSS Greenbelt Certified- minimum

10 years of minimum experience working in BPO industry

Experience in managing Telco and Media accounts

Process Improvement experience in BPO Setup is required

At least 5 years’ experience in a Process Improvement capacity

Minimum tenure of at least 2 years in last 2 organizations

Completed GB projects for KPI Improvement such as CSAT, AHT etc.

Must be at least an incumbent Manager or current Sr. Manager

**Must be willing to work on flexible schedule. Willing to work onsite in Clark, Pampanga**

PRESCREENING NOTES:

BPO experience:

Years of relevant experience:

LSS Greenbelt Certified:

Educational attainment:

Salary expectation:

Last drawn salary:

Notice period:

Availability for the work setup and schedule:

Current location: