Gratitude India

P2P Lead - Vendor Master Data Management - Shared Services Setup

2 - 21 year(s)

Philippines - Manila

Job Description

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Role: Account Manager

Timings: Night Shift (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: ITES / BPO / Customer Service

Process: Voice

Key Skills:

Banking
Personal Interaction
Inbound BPO
BPO Voice Process
BPO Call center
BPO call centre
retail voice operation
banking relationship manager
client service experience

P2P Lead - Vendor Master Data Management - Shared Services Setup

Location: Philippines - Hybrid / Onsite
Work Setup: Day Shift / Mid Shift

ABOUT US - LEAD OUR P2P OPERATIONS:
Join us as a Procure-to-Pay (P2P) Lead and drive our Accounts Payable function forward! We're looking for a seasoned leader with deep AP expertise and proven experience in managing high-performing teams within a BPO / Shared Services environment.

WHY JOIN US:
- Competitive salary and comprehensive benefits package
- Clear career progression and professional development
- Collaborative, supportive, and high-performing work culture
- Lead strategic, high-impact finance operations

KEY RESPONSIBILITIES:
- Lead end-to-end Accounts Payable operations and ensure service excellence
- Own Vendor Master Data Management (VMD) - ensuring accuracy, compliance, and integrity
- Manage, mentor, and develop a team of AP specialists to achieve operational goals
- Drive SLA adherence, quality metrics, and continuous performance improvement
- Partner with clients, customers, and cross-functional teams for seamless delivery
- Identify and implement process improvements, automation, and transformation opportunities
- Support transitions and ensure stable service operations during change

WHAT WE'RE LOOKING FOR:
- Education: Bachelor's Degree in Commerce, Accounting, Finance, Business Admin, or related field
- Experience: 6-10 years in Accounts Payable operations
- Leadership: At least 2-3 years in a People Management / Team Lead role
- Expertise: Strong hands-on experience in Vendor Master Data Management (VMD)
- Background: Proven experience in BPO, Shared Services, or Global Business Services (GBS)
- Management: Experience leading offshore, remote, or distributed teams
- Stakeholder: Experience working directly with clients and customer stakeholders
- Plus: Experience in operational transitions, service stabilization, and process transformation

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Norman Bogonko

Recruiter - Gratitude India

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Manila ,

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