Job Description

•Telesales (Inbound/Outbound) work is typically performed in a call center environment and focuses on:
• Minimal inbound customer service (logging requests, activating accounts, setting up service appointment times, etc.; transferring issues for resolution to customer service reps)
•Primary focus is selling Inbound work includes:
•Responding to customer-initiated calls to activate a service, request a product/service change, schedule an installation or repair, or resolve a product/service or billing issue
•Selling targeted products/services as part of the customer initiated interaction Outbound work includes: Initiating calls to potential customers from a list of provided leads. Leads on the list are:
•Existing customers targeted for cross/up-sell
•Prior customers
•Potential new customers

Roles:
1) Experienced Specialist in one discipline with a thorough understanding of related disciplines. Will most often drive the development of new solutions for programs, complex projects, processes or activities. Serves as the final decision-maker in the area, coaching, mentoring, and training others in the area of expertise.

2) Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department. Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction. Leads a team of Specialists, sometimes with several hierarchical levels, with full employee lifecycle responsibility.

Qualifications :
1) 2–3 years of experience as an Operations Manager (OM) or Senior Operations Manager (SOM) managing an Outbound (OB) Sales account within a BPO/contact center environment.
2) Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.
3) Ensures the implementation of short- to medium-term activities within the business area or supports the sub-function within the department's strategy. 

4) Ensures appropriate policies, processes, and standards are developed and implemented to support short- to medium-term tactical direction. Leads a team of specialists, sometimes across several hierarchical levels, with full employee lifecycle responsibility.

Pre-screening notes :

a) Total BPO Experience:
b) Outbound Sales Experience:
c) Operations Manager Experience:
d) Last Drawn Salary:
e) Expected Salary: