Operations Supervisor Urgent
1
- 2 year(s)
Philippines -
Manila
(Taguig)
Posted By: Tolulope Edun
Job Description
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Role: Customer Delivery Supervisor
Timings: Rotational Shifts (Permanent)
Industry: BPO
Work Mode: Work from office
Functional Area: ITES / BPO / Customer Service
Process: Voice
Key Skills:
- Operations Supervisor
- GDS Experience
- BPO Experience
- Travel and Hospitality
- Contact Center.
- Program :Egencia-META/Operations/Travel &HospitalityWork Location: McKinley West,TaguigWork Setup & Schedule: Onsite/ShiftingStart date: November 8HC :4Job Details:What you'll be doingManage a team of customer service representatives, providing coaching, training and performance feedbackMonitor and analyze team and individual performance metrics to identify areas for improvementImplement effective quality assurance processes and provide feedback to drive operational excellenceCollaborate with department heads to optimize workflows and implement new policies or proceduresFoster a positive, motivating team environment to support high staff engagement and retentionIdentify and address any operational issues, escalating to senior management as neededEnsure full compliance with client requirements, contractual obligations and internal policiesQualifications :Minimum 1-2 years' experience in a contact center /BPO operations supervisory role.Must have GDS (Global Distribution System) experience of at least 3 yearsStrong people management skills with the ability to lead, motivate and develop a teamExcellent verbal and written communication skills, with the ability to liaise effectively at all levelsProblem-solving mindset with a keen eye for detail and a focus on continuous improvementProficient in using contact center software and reporting toolsUnderstanding of contact center metrics and the ability to drive performance improvementsFamiliarity with compliance and quality assurance processes in a contact center environmentWilling to work on a shifting schedule.*** Recruitment Process******Validation-1 layer of interview for now (Hiring Leader)***Pre-Screening Notes:Educational AttainmentYears of experience in a BPO or Contact Center Operations supervisory roleYears of experience in the Travel and Hospitality industryYears of experience using GDS (Global Distribution Systems)Last Drawn SalaryExpected SalaryPlease Apply using this Link https://myglit.com/lateral/cref/c3e81c9c18Job Title: Operations Supervisor
Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.
Tolulope Edun
Recruiter - Gratitude India
Manila ,
Followers
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