WE’RE HIRING: Operations Supervisor – Travel & Hospitality

Location: McKinley West, Taguig
Work Setup: Onsite
Schedule: Shifting
Salary: Up to ₱45,000/month
Openings: 4
Target Start Date: November 8

About the Role

We’re looking for an experienced Operations Supervisor to lead a customer service team supporting the Egencia-META Travel & Hospitality program. If you have strong leadership skills and hands-on GDS experience, this opportunity is for you!

Key Responsibilities

• Lead, coach, and develop customer service representatives.
• Monitor KPIs, quality scores, and team performance.
• Drive operational excellence and process improvements.
• Ensure compliance with client requirements and company policies.
• Promote employee engagement and resolve operational issues.

Qualifications

• 1–2 years of BPO/Contact Center Operations supervisory experience.
• At least 3 years of GDS (Global Distribution System) experience.
• Travel & Hospitality industry experience is preferred.
• Strong leadership, communication, analytical, and problem-solving skills.
• Willing to work onsite in Taguig on a shifting schedule.

Important Eligibility Requirement: Former Teleperformance employees are not eligible for rehire, including through third parties. PSG employees are also ineligible.

Apply Now! Complete the pre-screening questionnaire: https://myglit.com/lateral/cref/f6008e2f0d

Please prepare your educational background, relevant supervisory and travel industry experience, GDS experience, last drawn salary, and expected salary.

Join the team and take your operations leadership career to the next level!