Job Title: Operations Supervisor-Logistics/Tracking

Work Location: Pasay, MOA

Work Setup & Schedule: Night Shift/Work Onsite

Start Date: ASAP

Job Summary:

We are seeking an experienced and results-driven Customer Service Team Leader with 1–2 years of experience in logistics and tracking. This role involves leading a team of customer service representatives to deliver exceptional support, streamline logistics processes, and ensure high levels of customer satisfaction. The ideal candidate has a solid background in logistics coordination, strong leadership skills, and a proactive approach to problem-solving.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service representatives, ensuring high levels of performance, engagement, and development.

• Provide coaching, training, and support to help team members excel in their roles.

• Monitor and evaluate team performance using key metrics, identifying areas for improvement and implementing effective solutions.

• Oversee logistics and tracking operations, ensuring timely updates and resolution of customer inquiries and delivery concerns.

• Collaborate with cross-functional teams (e.g., operations, warehouse, delivery partners) to ensure smooth coordination and resolution of escalated customer issues.

• Analyse service and operations data to drive process optimization and improve overall efficiency.

• Foster a positive and collaborative team environment that encourages growth, teamwork, and professional development.

• Ensure compliance with internal policies, standard operating procedures, and relevant regulatory requirements.

Qualifications:

• At least 1–2 years of experience in logistics and tracking, preferably in a customer service or operations-related role.

• Proven experience leading or supervising a team (required).

• Strong problem-solving, analytical, and decision-making skills.

• Excellent communication and interpersonal skills.

• Proficient in using customer service and logistics tools or systems.

• Ability to thrive in a fast-paced and dynamic environment.

•BPO operations experience is required