Account: Telco / Telco Sales
Salary:
Entry: PHP 28,800
Maximum: PHP 40,000 (strictly within budget; 40,000 requires SVP approval)

Work Location / Setup: Onsite, Davao and Makati
Shift Schedule: GY

***Note: Former employees of Teleperformance are not eligible for rehire, either directly or through a third party.***



The Operations Supervisor will manage and oversee customer service operations for post-sale technical and/or non-technical support across multiple sub-families for business and/or end-consumer customers. This may include:

Remote Customer Service:

Providing support via phone, online chat, or text.
Handling a high volume of low-complexity inquiries.
Analyzing and resolving lower-volume, higher-complexity inquiries.

Distribution Center Customer Service:
Acting as liaison between customers, production, and distribution departments for specific orders.
Providing technical and non-technical support in walk-in service centers.

Responsibilities:
Executes specialized projects and activities according to set principles.
Generates and manages own workload with minimal instructions.
Supervises less experienced professionals, ensuring quality and accountability.
Improves day-to-day activities and processes within the team.
Manages short-term operational activities and delivers professional responsibilities with a focus on excellence.
Typically manages a team of Individual Contributor co-workers.

Required Skills:

Comprehensive knowledge of the discipline and operational best practices.
Ability to lead, supervise, and improve team processes.

Non-Negotiable Requirements:
With a BPO Telco/Telco Sales background, but no specific number of months or years of experience
With at least 2 years of BPO operations supervisor /team leader.