Job Description

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers, including:

Qualifications

•Non-Negotiable Requirements:

•At least 1 year of experience in managing teams.

•At least 1 year of experience in Billing, Medical Claims, or Revenue Cycle Management (RCM).

•Required BPO experience of at least 1 year.

• College graduate

Required Skills

Positions at this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. They execute specialized projects and activities, typically working according to set principles. Usually, they generate and initiate their own workload and do not need instructions or guidelines. They might supervise the work of less experienced professionals, providing professional expertise and taking responsibility for the end product.

Positions at this level are expected to significantly improve day-to-day activities and processes. They manage and oversee the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions at this level deliver their share of professional responsibilities, focusing on professional excellence. Typically, they manage a team of individual contributor co-workers.