Job Title: Operations Supervisor (BPO)

Location: TP Silver City (Onsite)

Shift: Night Shift

Responsibilities:

Manage and coach a team of customer service agents

Monitor performance and drive improvements

Ensure quality, compliance, and client standards are met

Handle operational issues and support team productivity

Requirements:

1–2 years supervisory experience in a contact center

Strong leadership and communication skills

Good understanding of KPIs and reporting tools

Willing to work night/rotational shifts

Open to supporting international markets

Note:

Former Teleperformance employees are not eligible

Pre-Screening:

Educational Attainment

Years of BPO Supervisory Experience

Last Salary

Expected Salary