Job Title: Operations Supervisor

Account: Travel or Hospitality

Salary: 

Entry- 25,500

Max- 35,000 but can go higher up to 45,000 depending on the skills, qualifications, performance and credentials of the candidate

Work location/Set up: Onsite, IT Park Cebu and Pasay, Philippines (MOA)

Shift Schedule: GY

HC : 

MOA- 5

Cebu IT Park- 5

***Former employee of Teleperformance – not eligible for rehire, either direct or through a third party***

Job Description:

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:

•Call center-based customer support in response to a high volume of low complexity inquiries

•Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:

•Acting as liaison between customers, production and distribution departments related to specific customer orders

•Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.

Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.

Required Skills:

With 1-4 years of experience as Operations Supervisor

Travel or Hospitality experience is not limited to BPO. Hiring team is accepting candidates with non-BPO T&H experience.

Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.

Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department. Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction. Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility.

Pre-Screening Notes:

Educational Attainment:

Years of Experience as Operations Supervisor:

Total BPO Experience (years):

With Travel or Hospitality Experience? (Yes/No – specify account):

Site Preference: (MOA or Cebu)

Last Drawn Salary:

Expected Salary: