Responsible for direct supervision of 15-18 agents

Responsible for the attainment of client set goals, efficiency targets, and overall team performance

Performs consistent and effective coaching sessions to address performance gaps

Analyzes agents performance and develops action plan to bridge gaps

Conducts regular performance management to improve challenged members of the team

GDS Experience (Global Distribution System) – 1 year Sabre experience or extensive knowledge using the system (NON-NEGOTIABLE)

Has supervisory experience in Travel Domain Only

Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, or Bachelor’s/College Degree in any field.

Open to shifting, flexible in terms of work hours, and working on holidays

Strong performance management background

Excellent coaching skills

Can work under extreme pressure

Possess above average English written and verbal communication skills

With a demonstrable track record in achieving targets and improving agent performance

Service and customer-focused

Strong analytical skills; very detail-oriented

Strong decision-making and problem-solving skills

Knowledgeable in call center tools and processes

Key Skills - Operation Supervisor / Supervision / Performance Management / GDS/ Sabre/Analytical Skills

Location - Silver City, Pasig - Work Onsite

Salary Bracket - Upto 55k PHP