Gratitude India

Operations Manager (Sr. Manager level)- Content Moderation

2 - 5 year(s)

Philippines - Manila (Alabang Muntinlupa City, Ayala Alabang Muntinlupa City)

100 - 110 Thousand p.m

Job Description

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Role: Content Developer

Timings: Night Shift (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: Content / Editors / Journalists

Key Skills:

BPO Operation manager
Content Moderation.
Trust and Safety

Job Title: Operations Manager (Senior Manager Level) – Content Moderation

Location: Onsite | Alabang

Shift: Graveyard
We are seeking a seasoned Operations Manager to lead our Content Moderation team within a fast-paced BPO environment. This role is ideal for a results-driven leader with strong expertise in Trust & Safety and a proven ability to manage performance, ensure quality standards, and drive operational excellence.
Key Responsibilities:
- Lead, mentor, and develop a team of content moderation professionals to achieve KPIs and service targets.
- Monitor team performance, provide actionable feedback, and implement continuous improvement plans.
- Ensure strict compliance with Trust & Safety policies and content quality guidelines.
- Collaborate with cross-functional stakeholders to streamline processes and improve efficiency.
- Prepare and present data-driven insights and operational reports to senior leadership.
- Manage escalations effectively and drive timely resolutions.
Qualifications:
- Minimum 2 years of managerial experience in a BPO environment.
- Strong background in Content Moderation or Trust & Safety operations.
- Knowledge of digital advertising (CPC, CPM, targeting, conversions) and ad review processes.
- Experience with Zendesk, Freshdesk, or Salesforce Service Cloud.
- Excellent leadership, analytical, and communication skills.
- Immediate availability and willingness to work onsite.

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Isaac Love

Recruiter - Gratitude India

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