Gratitude India

Operations Manager (Sr. Manager level)

2 - 5 year(s)

Philippines - Manila (Alabang Muntinlupa City)

90 - 110 Thousand p.m

Job Description

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Role: Content Moderator

Timings: Night Shift (Contract To Hire)

Industry: BPO

Work Mode: Work from office

Functional Area: ITES / BPO / Customer Service

Process: Semi-Voice

Key Skills:

Content Moderator
BPO Operation manager
Trust and Safety

Job Summary:
We are looking for an experienced Operations Manager to lead and oversee our Content Moderation team. The ideal candidate has a proven background in Trust and Safety or Content Moderation within a BPO environment and can manage daily operations, drive team performance, and ensure service quality.

Key Responsibilities:

Lead, coach, and manage a team of content moderation specialists to meet operational goals.
Monitor performance metrics, provide feedback, and implement improvement plans.
Ensure adherence to Trust and Safety policies, guidelines, and quality standards.
Collaborate with cross-functional teams to optimize workflow and operational efficiency.
Prepare and present operational reports and insights to senior management.
Implement process improvements and drive initiatives to enhance team performance.
Address escalations and provide solutions promptly.

Qualifications:
Minimum of 2 years’ experience as a Manager in a BPO environment(must)
Strong background in Trust and Safety and/or Content Moderation(must )
Proven leadership and people management skills.
Excellent problem-solving, communication, and analytical skills.
Can start immediately.

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Faustine Andera

Recruiter - Gratitude India

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Manila ,

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