Gratitude India

Operations manager (Sr. Manager level

2 - 3 year(s)

Philippines - Batangas Calabarzon

100 - 110 Thousand p.m

Job Description

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Role: Head/Vice President/General Manager-Fund Management

Timings: Day Shift (Permanent)

Industry: BPO

Work Mode: Work from office

Functional Area: Top Management

Key Skills:

Content Moderator
BPO Operation manager
Trust and Safety

Account: Content Moderation
Salary: Max of 110k
Work location/Set up: Onsite/ Alabang
Shift Schedule: GY

Job Summary:
We are looking for an experienced Operations Manager to lead and oversee our Content Moderation team. The ideal candidate has a proven background in Trust and Safety or Content Moderaton within a BPO environment and can manage daily operations, drive team performance, and ensure service quality.

Key Responsibilities:

Lead, coach, and manage a team of content moderation specialists to meet operational goals.
Monitor performance metrics, provide feedback, and implement improvement plans.
Ensure adherence to Trust and Safety policies, guidelines, and quality standards.
Collaborate with cross-functional teams to optimize workflow and operational efficiency.
Prepare and present operational reports and insights to senior management.
Implement process improvements and drive initiatives to enhance team performance.
Address escalations and provide solutions promptly.

Note: Gratitude doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@gratitudeindia.com.

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Anitha Batamuriza

Recruiter - Gratitude India

View Details

Batangas Calabarzon ,

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